Level Lock & Level Lock Touch Review – the good, the bad and the not so ugly



My in-depth review of the Level Lock and Level Lock Touch having lived with them for three months

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23 thoughts on “Level Lock & Level Lock Touch Review – the good, the bad and the not so ugly

  1. Since these Level locks are supposedly compatible to work with the Apple Home Kit system, is it possible to lock or unlock the door via Siri (Siri enabled device) just by saying "Hey, Siri, unlock the (front, side, etc) door" ??

  2. I have 2 level touch locks. 1 stopped working a month later. Tried calling level and it’s the WORST CUSTOMER SERVICE I have ever experienced. Still trying to get them to send me a new lock because there lock is failing. 329.00 and it’s the worst smart home product I have used. I would not recommend this product to anyone. Just my experience with this product

  3. Your satisfied that the lock can keep you from getting in, while not providing a meaningful level of security? Are you sure you need a deadbolt, because it seems like maybe it does more harm than good.

    Also, four thumbs?

  4. The people that own this house don't care very much about security. You don't install a lock like this in a windowed door. You can simply break the window, reach in and open the door. The lock should be keyed on both sides if installed in a door like this.

  5. I really like the touch but my concern is if anyone off the street could just come up and unlock my door. I thought it would require some fingerprint scanning/recognition. That’s unnerving especially in urban/suburban areas where home invasions are on the rise. I also wished the brass was all brass. Sadly the front plate isn’t. But it’s the only product I’ve seen that isn’t bulky and looks traditional.

  6. I think if you look into it you will find that many deadbolts are actually hollow. The Level is rated ANSI Grade 1 for security, thats the highest rating. I think the ANSI rating is the result of independent testing. I'm also pretty sure that the most common deadbolts in the USA (Kwikset) is grade 3, the lowest. Kwikset does make grade 1 deadbolts but they are expensive and probably most often added by owners, not included by the builder of the house. And then we almost all have windows on the ground floor so it doesn't matter how good the lock is. 😉

  7. This is an excellent review. I feel so much more informed. Still on the fence because of the “cons.” In particular, I like the assurance of hearing the bolt engage quickly when locking.

  8. Thank you for this. Would you say this is a good alternative for short term rentals when the association requires a certain type of lock? My hope is that with this lock, custom codes of some sort can be sent per customer. Do you know if this lock had that feature?

  9. Thanks for the detailed discussion of how your locks are positioned relative to the Apple TV and Mini. I've wondered about this. Seems to me that this product will only be viable beyond early adopters when it supports Thread.

  10. Thank you very much for this great review which gives the opinion of someone who has been using the product for quite a while. This allowed me to clearly see the advantages and disadvantages of this lock. Thanks again.

  11. So you have to choose HomeKit or Amazon? Is that why you have to use Bluetooth and not Sidewalk? I have Ring/Sidewalk and would be fine with that over HomeKit…

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